Shipping policy

Shipping & Delivery Policy

Top End Salty Plum Shop offers fast and secure delivery across Darwin, Palmerston, and all of Australia. Whether you’re ordering a salty plum fix or stocking up for events, we’ll do our best to get your snacks to you fresh and on time.

---

🚚 Local Delivery – Darwin & Palmerston (within 1 hour)

  • Fast local delivery available in Darwin, Palmerston, and surrounding suburbs – often within 1 hour.
  • Deliveries run daily between 10AM – 10PM, including weekends and public holidays (where possible).
  • Delivery availability may vary due to weather, traffic, or peak demand.
  • We accept Tap & Pay, PayID, Cash, Bank Transfer & Invoice for local deliveries.
  • If no one is home, our driver may leave the parcel in a safe location or contact you directly. Redelivery fees may apply if undeliverable.
---

📦 Australia-Wide Shipping

  • We ship Australia-wide using Australia Post or trusted courier partners.
  • Orders are usually processed within 1–2 business days.
  • Shipping timeframes vary by location (typically 2–6 business days).
  • Tracking info will be provided via email or SMS once your order has shipped.
  • We do not guarantee delivery dates. Delays caused by couriers or weather are outside our control and not grounds for refund.
---

📍 Delivery Zones

We deliver locally to all suburbs within the Darwin and Palmerston region, including:

  • Darwin City, Nightcliff, Millner, Coconut Grove, Karama, Casuarina, Tiwi, Moil, Wulagi, Leanyer, Muirhead, Lyons, and more.
  • Palmerston City, Driver, Rosebery, Gray, Bakewell, Zuccoli, Bellamack, Durack, Moulden, and surrounds.

Live in a remote NT town? Contact us — we can often arrange delivery or shipping via custom options.

---

🛑 Missed Deliveries & Incorrect Info

  • Please double-check your delivery address when ordering. We are not responsible for missed deliveries due to incorrect or incomplete addresses.
  • If a parcel is returned to us, we can re-ship it at your cost or provide store credit (excluding original shipping fees).
---

📧 Questions or Special Requests?

We're NT locals and here to help. If you have special delivery instructions, a bulk order, or live in a rural or regional area, email us at hello@topendsaltyplumshop.com.au and we’ll do our best to make it happen.

Top End Salty Plum Shop – proudly delivering Territory flavour, one salty plum at a time.