Refund policy
Refund Policy
At Top End Salty Plum Shop, your satisfaction is important to us. We proudly operate under the guidelines of the Australian Consumer Law (ACL). This means you are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose.
🚫 Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect orders, or if you simply don’t like the taste of a product. As we sell food and snack items, we cannot resell returned goods due to health and safety regulations.
📦 Delivery & Shipping
Once your order has been dispatched, we are not responsible for delivery delays caused by third-party couriers, weather events, or incorrect address details provided by the customer. Refunds will not be issued due to late delivery outside our control or for incorrect delivery addresses.
📬 Incorrect, Faulty or Missing Items
If your order arrives with the wrong item, is missing products, or appears damaged or faulty, please contact us within 48 hours of delivery with clear photos and your order number. We will assess the issue and may offer a replacement, credit or refund in line with the ACL.
🛑 Non-Refundable Items
- Perishable food items once delivered correctly
- Orders with incorrect shipping details entered by the customer
- Unclaimed or undeliverable parcels due to customer error
📧 How to Request a Refund or Replacement
To request a refund, replacement or credit, please email us at topendsaltyplumshop@gmail.com.au / 0475703311 within 48 hours of receiving your order. Include your order number, a description of the issue, and supporting photos if applicable.